By placing an order through YRTO.COM, you acknowledge and agree to comply with the terms and conditions set forth in this Return Policy. We establish these terms to enhance transparency and provide clarity regarding our procedures for returns and refunds. This policy applies universally to all orders placed through our platform.
A. 30-Day Return Window
You are entitled to a 30-day return period, commencing from the date you receive your order. To qualify for a return, the item must be in its original, unused condition, complete with any tags and original packaging. A receipt or proof of purchase is required to facilitate the return.
B. Return Process
Should you wish to initiate a return, please reach out to our Customer Support team at firstname.lastname@example.org. Upon approval of your return request, we will furnish you with a prepaid return shipping label, along with comprehensive guidelines on how to package and where to dispatch your return. Please note that items returned to us without prior authorization will not be processed.
C. Reporting Damaged or Incorrect Products
We encourage you to inspect your items promptly upon receipt. If you discover that an item is damaged, defective, or incorrect, please contact us immediately at email@example.com, so we can assess the situation and take appropriate remedial action. The duration it takes for your exchanged product to reach you may vary based on your location. However it should typically not exceed 2-3 weeks.
D. Product Exchanges
Exchanges are solely permissible for items that are damaged, defective, incorrectly shipped, or of the wrong size. Should you require an exchange for any of these reasons, please communicate with our Customer Support team at firstname.lastname@example.org.
E. No Restocking Fees
YRTO.COM does not impose a restocking fee on returned items.
F. Refunds Process
Upon receipt and inspection of your returned item, we will notify you regarding the status of your refund. If your refund is approved, the amount will be credited back to your original payment method automatically. Please be aware that it may take additional time for your financial institution to process and post the refund to your account.
For any questions or further clarification, please do not hesitate to contact us at email@example.com. Thank you for choosing YRTO.COM.